Short answer: to reset a Fire TV Stick remote, unplug the Fire TV for 60 seconds, then hold Left + Menu + Back for 12 seconds, remove the remote batteries, plug the Fire TV back in, refit the batteries and press Home. To factory reset the Fire Stick itself, go to Settings → My Fire TV → Reset to Factory Defaults, or hold Back + Right on the remote for 10 seconds.
- Unplug the Fire TV Stick from power and wait 60 seconds.
- Press and hold Left, Menu (three lines) and Back together for 12 seconds.
- Release, wait 5 seconds, then take the batteries out of the remote.
- Plug the Fire TV Stick back in and wait about 60 seconds for the home screen.
- Put the batteries back in and press the Home button to pair.
- If it does not pair, hold Home for 10 seconds.
Button layouts vary slightly between remote generations; if a step does not work, check Amazon’s help page for your remote model.
How to restart a Firestick (soft reset)
- Settings → My Fire TV → Restart, or
- Hold Select + Play/Pause for about 5 seconds, or
- Unplug from power for 60 seconds.
How to factory reset a Firestick
- Go to Settings → My Fire TV.
- Choose Reset to Factory Defaults and confirm.
- Or hold Back + Right on the remote for 10 seconds and choose Reset.
- Wait while it resets, then set it up again with your Amazon account.
A factory reset removes all apps, logins and settings. Try a restart and the fixes in Firestick not working first.
Reset without a working remote
- Use the free Fire TV app on your phone as a remote (same Wi-Fi network).
- Connect a USB keyboard via an OTG adapter.
- Use your TV remote if HDMI-CEC is enabled.
FAQ
Will resetting my Firestick delete everything?
A factory reset does. A restart or remote reset does not.
Why won’t my Firestick remote pair?
Replace the batteries, keep the remote close, and remove any other Bluetooth devices in the way.
How do I reset a Firestick without the remote?
Use the Fire TV phone app, or the TV remote with HDMI-CEC.